Q&A Facebook Live: the Christmas Voyage

Welcome to Galeries Lafayette Paris Haussmann! Here is a summary Q&A to help you organize your next shopping trip to Paris.

Christmas at Galeries Lafayette

Q: What is the theme of the Christmas decorations at Galeries Lafayette in 2020?
A: This year's holiday theme at Galeries Lafayette is the Christmas Voyage with Celeste, a young explorer. Discover the story here.

Q: In what year did the pilot Jules Védrines land on the roof of the store?
A: On January 19th, 1919, aviator Jules Védrines succeeded in landing on the roof of Galeries Lafayette.

The Christmas Voyage giveaway

Q: Until when can I participate in the Christmas Voyage giveaway?
The Christmas Journey contest is open from December 16 to January 5, 2021 at 11:59 pm EST.
Here is the link to participate: Contest

Q: How does Air France ensure our safety on board its aircraft?
A: Thanks to the Air France Protect program, strict health measures are applied at each stage of your journey. On board, the air is renewed every 3 minutes and daily cleaning and regular disinfection are carried out. Find all the health measures taken by Air France on their website (External link) .

Galeries Lafayette's services

Q: What is the Personal Remote Shopping?
A: With the Personal Remote Shopping service, access the most beautiful luxury & designer brands in the department store, wherever you are. These services are completely free, and without obligation to buy. To find out more about Galeries Lafayette's services, visit our page: Personal Remote Shopping

Q: How does the personal shopper service work?
A: Remote Personal Shopping allows you to shop at Galeries Lafayette Haussmann from the comfort of your own home thanks to live video exchanges with a Brand Advisor or a Personal Shopper. For that, you can contact a Personal Shopper directly or click on "Buy in Live Video", or make an appointment for later on the Galeries Lafayette website (External link) (French only)

Shopping and fashion

Q: What is Galeries Lafayette's responsible commitment?
A: In 2018, Galeries Lafayette launched Go For Good for responsible fashion. It is a creative and committed approach that brings together, online and in stores, hundreds of brands and products that have a positive impact on the environment, social development or local production. Organic cotton or Oeko-Tex label, collections made in France, vegetable-tanned leather or natural cosmetics...
For more information visit: https://www.goforgood.co/ (External link)

Q: Where can I find a responsible mode selection?
A: Discover all the Galerie Lafayette Go for Good products here (External link) .

Practical information about Les Galeries Lafayette

Q: In what year did the Galeries Lafayette open its doors?
A: The beginnings of the Galeries Lafayette go back to 1893, when two Alsatian cousins decided to open a store of novelties and curiosities between the Chaussée d'Antin street and the Fayette street.

Q: What are the sanitary measures set up by the store?
A: The store has put in place security measures to welcome you in the best conditions. To protect yourself and others :

  • Wear a mask
  • The checkout counters are equipped with Plexiglas windows.
  • Hydroalcoholic gel is available at each entrance and at all checkouts.
  • The cleaning of our stores has been reinforced and its frequency increased.
  • Floor markings indicate the distance of one meter to be respected with other customers in all waiting lines.

Q: What are the payment methods accepted?
A: You can pay for your order with the following payment methods:
• Visa
• Eurocard/Mastercard
• American Express
• Diners
• Cofinoga Card
• Map1001lists
• Galeries Lafayette gift card
• PAYPAL

Q: How can I join the My Galeries Loyalty Program?
A: You can do it simply and free:

  • Directly in the store (at the checkout, at the store's customer relations department)
  • Online on Galerieslafayette.com here (External link)

Further information

Q: Where is Hotel Le Roch&Spa located in Paris?
A: Le Roch Hotel & Spa maintains a rare balance between the comfortable feel of a home and the world-class services of a 5 star establishment. This 37 room boutique hotel, ideally located between the Place de l'Opéra (9th) and the Place Vendôme(1st), is a place apart within the capital.

For more information: https://www.leroch-hotel.com/ (External link)

Q: Where can I find up-to-date information on entry requirements for Canadian travelers to France?
A: You will find all the necessary information on our website france.fr.

We hope you enjoyed the Facebook Live that Explore France streamed on December 16th. If you haven't seen it yet, you can view the different videos here (in 3 parts):