Information for the disabled

Information for the disabled



Before you go

In case of emergency




10 French cities that have amenities for the disabled

Useful Links


Before you go


Practical information to help plan your trip :

  • If you are on medication, ask your doctor if you can purchase it in France, and find out its exact name in French.
  • Don't forget to take into account the time difference when you are taking your medicine.
  • When you are booking, specify that you are travelling with a wheelchair, and that you require asistance to board the plane or  train.
  • Don't forget to insure your wheel chair apart from your personal travel insurance.
  • Always carry your identity card with you, the name and details of your travel agent, and a paper explaining your disability and the medicine to give you in case of emergency.


In case of emergency


Always travel with the INCAD form (IN Capacited passengers handling ADvice) filled in by your doctor and yourself .This form provides the doctor with an necassary information regarding your state of health in case of emergency

You can also carry our list of Emergency numbers                        

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  • Airline companies

Most of the Airline companies offer services for passengers with limited mobility. It should be noted that some of these services may not be free. A limited number of places are reserved for disabled people, so think about booking in advance. For more information, see their websites. Their addresses are here: travelling

The French airports offer specific amenities for disabled people. They all publish a guide to explain the facilities to be found in each airport, Roissy, Orly, Nice. It's free and can be obtain from :

Aeroguides editions
47,avenue Leon-Gambetta
Tel: 00 33 1 46 55 93 43
  • Train

The French Railways provider "SNCF" is very well equipped to transport people with limited mobility. Request that someone accompany you to the train when you book.You can find more information in every station, or by mail at:

Direction grandes lignes
17 rue Traversiere
75012 PARIS
Dedicated telephone line:
SNCF Accessibility Service
00 33 800 15 47 53 (cost free but in French only) 
00 33 892 35 35 39 (for general information in English)
Website :

The SNCF and the RATP (Paris underground) have created a service dedicated to disabled people to accompany you throughout your journey : Les Compagnons du voyage.

  • Taxi

Taxis are prohibited from refusing to accept disabled people. The driver must help the person to get into the car if required. Guide dogs and wheel chairs mustn't be charged! Disabled people have priority over other travellers.

Here is a list of taxis available 24 / 7:

ALPHA TAXIS : 00 33 1 45 85 85 85
ARTAXI           : 00 33 1 42 03 50 50
TAXI BLEU      : 00 33 1 42 03 50 50
TAXI G7          : 00 33 1 47 39 47 39

For more information on specific amenities and facilities on buses, RER, and tramways in Ile de France, Ile-de France Syndicate (STIF) provides a guide for disabled travellers.

9-11, avenue des Villars
75007 PARIS
Tel : 00 33 1 47 53 28 00

  • Car rental
Please find below a short list of car rental companies that provide well-equipped vehicles, in Paris, Lyon, Marseille and Nice. You should book at least  48 hours in advance.
00 33 1 49 75 84 84

00 33 8 03 35 23 52

00 33 4 42 93 54 59


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Many hotels and restaurants have specific amenities for the disabled. Please check when booking.

Here is a short list:

  • In Roissy (Paris Charles de Gaulle)
Hotel Sofitel : 8 dedicated rooms
Tel: 00 33 1 49 19 29 29
Fax: 00 33 1 49 19 29 00
Equipped Shuttle from the airport to the hotel

Hotel Ibis: 12 dedicated rooms
Tel: 00 33 1 49 19 19 19
Equipped Shuttle from the airport to the hotel

Hotel Novotel: 6 dedicated rooms
Tel: 00 33 1 49 19 27 27
Equipped Shuttle from the airport to the hotel
  • In Orly
Hotel Ibis: 4 dedicated room
Tel: 00 33 1 46 87 33 50
Shuttle from the airport to the hotel
  • Accommodation network

Gites de France
They will send on request a specific list of the "gites" accessible to the disabled..
La Maison des Gites de France
59, rue Saint Lazare
Tel: 00 33 1 49 70 75 75
Fax: 00 33 1 42 81 28 53

Villages Vacances Famille (VVF)
The brochure mentions the sites with amenities for disabled, blind or partially-sighted

The Youth Hostels
They publish a guide to the rooms accessible for the disabled.
27 rue Pajol
75018 PARIS
Tel: 00 33 1 44 89 87 27

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The association of National monuments have published a special guide for disabled people, to illustrate the amenities available and help in the different venues. 

You can write to: Centre des monuments nationaux
Hotel de Sully
62 rue Saint Antoine
75186 PARIS CEDEX 04
Tel: 00 33 1 44 61 20 00
Information Line dedicated to disabled people : 00 33 1 44 61 21 26

Many museums and monuments give free entrance or reduce prices to disabled people under certain conditions.


The cities in France offering practical facilities for the disabled

Many French cities have now amenities and special practical guides for the disabled. You can find this booklet in tourist Offices. Please find below a list of 10 cities.

Click on the links for more information.


Useful links

  • Website that specialises in giving practical information to disabled travellers : hotels, car rental, airlines…)
  • Association des Paralyses de France (APF). This French association for disabled  people produces a special holiday brochure with the details of tourism organisations that care for the disabled. (Brochure in French and soon in English)
  • French site with an English version. Plenty of  information concerning everyday life in France. (shops…) 
  • I-care organise holidays for wheelchair users in Paris, around Paris, on the Atlantic coast (Royan) and in the Loire Valley (castles)


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